Return & Refund Policy

Last Updated: Dec 18, 2024

30-Day Money-Back Guarantee

Undamaged products may be returned for a full refund for any reason within 30 days of the date of delivery. Once the returned item arrives back in RobinsNote's warehouse for inspection, the refund process will begin.

  • Returns must include all accessories
  • Items must include original packaging
  • For non-quality related warranty claims, buyer is responsible for shipping costs
  • For non-quality related warranty claims, RobinsNote refunds the cost of the product itself
  • Returns may be rejected if items do not meet the above requirements

Warranty Claims for Quality-Related Issues

All quality-related defects on items sold directly by RobinsNote or RobinsNote's authorized resellers are covered by an extensive warranty, starting from the date of purchase. For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent. In situations where a replacement is not an available or preferred option, RobinsNote will offer a partial refund according to the usage time of the device. Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.

Process

  • Buyer must provide sufficient proof of purchase
  • The defective item’s serial number and/or visible proof (video or photo) depicting the defect are required
  • It may be necessary to return an item for quality inspection

Valid proof of purchase

  • Order number from online purchases made through RobinsNote or RobinsNote's authorized resellers
  • Purchase receipt
  • Dated sales receipt from an authorized RobinsNote reseller that shows a description of the product along with its price

Shipping costs must be covered by buyer in the following situations:

  • Returning products for any reason other than a proven defect
  • Warranty claims on items taken outside the original country of purchase
  • Buyer’s accidental returns
  • Returning items claimed to have defects but found by RobinsNote quality control to be in working condition
  • Returning defective items in international shipping
  • Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

Not Covered Under Warranty:

  • Products without sufficient proof of purchase
  • Lost or stolen products
  • Items that have expired their warranty period
  • Non quality-related issues (after 30 days of purchase)
  • Free products
  • Repairs through 3rd parties
  • Damage from outside sources
  • Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)

When returning items with a prepaid shipping label provided by RobinsNote, RobinsNote takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. RobinsNote does not provide refunds for items damaged in transit for non-quality related warranty claims.